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  • VAT refunds made easy

    Enhance your Tax Free shopping experience

    Conditions change depending on your destination so follow our tips to stay up to date.


Requirements to get my VAT refund

VAT Refund

Request your Tax Free form
Normal rate: 21%
Reduced rate: 10%.
Super reduced rate: 4%
Minimum purchase amount: 0,01€


You have a period of 3 months to get the Tax Free form stamped at the Customs office before leaving the European Union

Get your Refund

Get your refund in cash at our refund points or by credit card. You have 4 years from the date of purchase to get your refund.

What is
DIVA Digital System?

Find the digital DIVA validation kiosks and place the Tax Free form under the barcode reader. Only Tax Free forms that include the word DIVA can be validated in this kiosk. If your form is not marked with the word DIVA, you must go to the Customs official.

Conditions of each country to get the refund of my Tax Free

The countries of the European Union are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden and the Netherlands. Exception: Residents of Busingen, Campione d’Italia, Ceuta, Gibraltar, Guadeloupe, French Guiana, Helgoland, Aland Islands, Canary Islands, Channel Islands, Lake Lugano, Livigno, Martinique, Melilla, Mount Athos, Reunion, Saint-Martin (French Part) are entitled to tax free service

Empower your Tax Free Experience

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