How to shop Tax Free?
SHOP
Before paying for your purchase, ask store staff for an epay Tax Free Form and verify that all your data are correct.
We recommend scanning the QR code on each Tax Free form to manage your refunds digitally from your mobile.
VALIDATE
Go to the Customs approval point before your flight home. Present your Tax Free forms, your travel documents and purchased goods to obtain approval.
Validation will either be a stamp or digital validation at kiosk, depending on the departure point.
REFUND
Get your refund in cash at the airport/port directly via our refund location points.
Alternatively you can receive your refund via credit card/Alipay though our epay Tax Free Smart Solution here: “Refund onto my Credit Card/Alipay”
When can I get my VAT refund?
We provide a range of options to obtain your refund at any time before or after stamping your Tax Form.
We provide a range of options to obtain your refund at any time before or after stamping your Tax Form.
IN-STORE
Immediate in-store discount or credit card refund within 48 hours, managed by the merchant, at the time of issuing the Tax Free form.
IN TOWN: “CITY CASH”
Cash refunds at more than 60 city locations prior to Customs stamping
AIRPORT CASH
Cash refund network at major departure points, such as Ports and Airports.
QR CODE
One-step self-management of the refund on credit card or Alipay account by scanning a QR code generated on the Tax Free form.
How to get your refund onto a credit card/Alipay?
Request your refund to your CARD/ALIPAY. Now you can manage all your VAT refunds onto your CARD/ALIPAY, just enter your Tax Free form number. It is that simple!
Are there VAT Refund Tips?
We’ve got you! First and foremost, don’t forget to stamp your Tax Free form.
Remember that the conditions change depending on the Country for which you leave the European Union.
At the airport or port, go to the Customs and present your completed Tax Free Form, passport, receipts and purchases to get your customs approval.
