You will be able to identify the merchants that offer our service because they showcase the epay Tax Free logo on their shop’s door or window. 

Usual purchase receipts are NOT a valid document for customs approval. You have to request the epay Tax Free form when making the purchase payment. You must keep the form until you leave the European Union.

Provide your email address or telephone number on the form in case we need to contact you. This information is essential to facilitate refund in case of any inconvenience during the process.

In countries like as Spain, Portugal and France you will be able to manage your refund at the time of purchase, by simply scanning the QR Code on your form. Remember you need to keep this form until the VAT refund process is finalized successfully.

At the airport, before checking in, look for a Customs office or validation kiosks. You will have to present there all the forms collected during your trip, which may be from different EU countries. You may also be asked to show the goods you have purchased. Your epay Tax Free forms must be stamped at your last stop – not at a transit station.

Once all your forms have been checked and validated, you can continue with the check-in and fly home.

Your flight may depart at times when Tax Free modules are closed or you may not arrive in time to complete the whole process. There is an alternative! If your form has been digitally validated, scan the QR code on your form to provide us with a credit card/Alipay account. If your form has been physically stamped by Customs, you can put all your forms inside the official epay Tax Free envelope, providing your contact details to allow for the VAT refund to be processed. Drop the prepaid postage envelope in a post box (either in Europe or your country). 

If you don’t want to risk getting your VAT refund at the last minute, you can make an advance refund at City Cash Tax Free Centers, which are centrally located in main European cities. You can view all these points and the information you need to complete the advance refund collection process correctly on our website.